Privacy Policy

Axon Ride ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect when you use our website and services, how we use it, and the rights you have over it.

This policy applies to all users of the Axon Ride platform — passengers, travel agents, bus operators, and car hire partners. By using the Service, you agree to the collection and use of information in accordance with this policy.

We collect the following categories of information:

• Account information — your name, email address, phone number, and password when you register.
• Booking information — trip details, seat selections, occupant details (names, phone numbers, emails, ID types and numbers) provided for you and other passengers in a booking.
• Payment information — transactions are processed by third-party payment processors; we receive confirmation and limited transaction metadata, never your full card details.
• Travel preferences — saved routes, trips, and communication preferences.
• Support communications — messages you send us through the contact form, email, or live chat.
• Usage data — pages visited, features used, device and browser information, and approximate location derived from IP address.
• Cookies and similar technologies — see Section 8 below.

We use your personal information to:

• Create and manage your account and authenticate you securely.
• Search, book, and manage bus trips, car hires, and campaign bookings.
• Process payments, issue e-tickets, and send booking confirmations and travel updates.
• Provide customer support and respond to your inquiries.
• Send service notifications and, where you have opted in, marketing communications you can unsubscribe from at any time.
• Detect, prevent, and address fraud, abuse, and security incidents.
• Improve the Service through analytics and product development.
• Comply with legal and regulatory obligations.

We process personal data on the following legal bases: performance of a contract (to deliver the bookings and services you request); legitimate interests (to secure and improve the Service and communicate with you); consent (for marketing communications and optional cookies); and compliance with legal obligations.

We do not sell your personal data. We share it only in these circumstances:

• With transport operators and car hire partners — to fulfil your bookings (name, contact details, and occupant details needed for travel).
• With payment processors — to process your transactions securely (e.g., Flutterwave).
• With service providers — hosting, email delivery, analytics, and customer-support tools under contract.
• For legal reasons — where required by law, regulation, court order, or to protect the rights, property, or safety of Axon Ride, our users, or the public.
• In a business transfer — in connection with a merger, acquisition, or sale of assets, with notice via email and/or a prominent notice on the Service.

We keep personal information only as long as necessary to fulfil the purposes described in this policy, including legal, accounting, or reporting requirements. Booking records are typically retained for the period required by tax and consumer-protection rules; account data is retained while your account is active and for a reasonable period afterwards so we can restore accounts or handle disputes.

When data is no longer required, we delete or anonymise it.

We use industry-standard technical and organisational measures to protect your data, including encryption in transit (TLS), hashed passwords, access controls, and monitoring. No method of transmission or storage is completely secure, and we cannot guarantee absolute security; if a data breach affecting you occurs, we will notify you and the relevant authorities as required by law.

We use cookies and similar technologies to keep you signed in, remember your preferences, understand how the Service is used, and improve performance. You can control cookies through your browser settings; disabling some cookies may affect parts of the Service.

Depending on your location, you have some or all of the following rights over your personal data:

• Access — request a copy of the personal data we hold about you.
• Rectification — correct inaccurate or incomplete data.
• Erasure — request deletion of your data, subject to legal retention requirements.
• Restriction and objection — limit or object to certain processing, including direct marketing.
• Data portability — receive your data in a structured, commonly used format.
• Withdraw consent — withdraw consent for optional processing at any time.

The Service is not directed at children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us personal data, contact us and we will delete it. Minors may only travel in accordance with operator policies and with appropriate guardian consent.

Your information may be processed in countries other than Nigeria. Where data is transferred internationally, we take steps to ensure it receives an adequate level of protection consistent with this policy and applicable law.

We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the current version, and material changes will be highlighted on the Service or communicated to you where required.

For questions, requests, or complaints about this policy or your personal data, contact us at hello@myaxonride.com or by post at: D3 Hamisu Abba Plaza, Tarauni Market, Kano State, Nigeria.